first contact training

Welcoming Communities Training

welcomemat is an online training program designed for employers, service providers and other first points of contact for newcomers to a community.

It provides a flexible learning environment that has been developed to meet the requirements of the busiest schedule.

Content includes pertinent statistics, understanding the immigrant experience, advice to employers on recruitment and settlement and information for welcoming communities.

The training course comes with complete testing and certification. is the result of three years developing an effective classroom based program and is either the perfect partner to the person to person training program or an effective alternative for those unable to allocate the time required for class room training.

Welcoming Communities Classroom Training

Did you know one in every five people who have arrived to the Kootenay / Boundary in the last five years is a newcomer here? Did you know most businesses in the region don't know how many newcomers they serve, in a month or a year? Did you know that's because 89% of newcomers arriving here are invisible?

The Welcoming Communities training session discusses these very concepts in our First Contact Workshop - a two hour workshop designed to increase the effectiveness of community businesses and organizations to welcome newcomers when they first arrive and ultimately provide a better customer service experience for them.

The First Contact Workshop provides education and cultural awareness with pertinent statistics to the Kootenay/Boundary; an understanding of what the newcomers needs are that are arriving here; and advice to employers on recruitment and settlement services available to support both local businesses and newcomers.

The classroom training is offered at no charge to employees, volunteers and community members with funding through the provincial government. Participants receive a certificate upon course completion. Businesses will be featured on as a welcoming business to newcomers.

Welcome Map

Get Your Welcome Pack

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You can download the essential information from this site in an easy access pdf format.

Click the thumbnail for more information.

Register for a Workshop

To register for one of the upcoming workshops for Trail, Castlegar, Nelson or Grand Forks contact Audry Lochrie at: or call 250 444 7077.